customer service
Shipping instructions
- Hong Kong local delivery fee is $100.
- Free shipping is available for purchases of 6 or more or $1,200 or more.
- Hong Kong Island: Delivery on Mondays, Wednesdays and Fridays;
- Kowloon District, Kwai Tsing District, Sha Tin District: Delivery is available from Monday to Friday;
- Other areas in the New Territories, airport and Tung Chung: Delivery is on Tuesdays and Thursdays.
- Closed on Saturdays, Sundays and public holidays.
- When receiving the goods, you should immediately unpack and inspect them. If you find that the purchased goods are damaged or missing, immediately report it to the delivery colleague and Arrange a refund or exchange for the goods in question.
- If not immediately After unpacking and checking, you can contact our customer service to explain the situation within 1 day after receiving the goods (including Saturdays, Sundays and public holidays). When it is verified that the application meets the conditions for return or exchange of goods, we will assist in arranging the return or exchange of the relevant goods. Late applications will not be accepted.
- Customer service may ask you to provide photos and/or videos to verify that you meet the conditions for return or exchange.
- We only accept the following reasons for returns: The item is damaged/defective or is not what you ordered.
- If the same product is sold out, it can be exchanged for a product of equal or lower value than the original purchase, or a product of higher value to make up the difference. If the product is returned to a product with a lower value than the original value, the balance will not be refunded. (The product value is based on the unit price on the day of application for return or exchange).
- Customers must clearly understand the terms and conditions before placing an order. Once the order is placed, no cancellation or refund will be accepted for any personal reasons. If you order products/services through our store, you accept and agree to be bound by the terms and conditions of purchase. Our store reserves the right to change the terms and conditions without notice. Customers are responsible for reading the terms and conditions carefully before placing an order.